🔁 Cancellation and Refund Policy – eBhaktiMart

Last Updated: January 2026

At eBhaktiMart, customer satisfaction is important to us. Please read our cancellation and refund policy carefully.

1. Order Cancellation

• Orders can be cancelled before dispatch by contacting our customer support.
• Once the order is shipped, cancellation requests will not be accepted.

2. Non-Cancellable Products

The following items are non-returnable and non-refundable:

• Customized or personalized products
• Perishable or consumable items (e.g., prasad, incense, oils)
• Items marked as “Non-Returnable” on the product page

3. Returns & Refunds

• If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery.
• Please provide clear images or videos along with order details for verification.

4. Refund Processing

• Once approved, refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used during purchase.

5. Shipping Charges

Shipping charges are non-refundable, unless the return is due to an error on our part.

6. Failed Delivery / Incorrect Address

• Orders returned due to incorrect or incomplete address details will not be eligible for refunds.
• Re-shipping may be arranged with additional charges.